Frequently asked questions

The Née Signature Carrier supports babies and toddlers from 3.5 kg (7.7 lbs) to 20 kg (44 lbs) — approximately newborn through age four. No infant insert is required.

Under thirty seconds once you've done it a few times. We designed the buckle system so you can put it on and take it off with one hand — even at 5 a.m.

Yes. The adjustable panel and shoulder straps allow you to lower your baby to a comfortable feeding position without removing the carrier entirely.

Front inward-facing (newborn onwards), hip carry (from 6 months), and back carry (from 6 months). All three positions use the same carrier — no accessories or inserts needed.

Yes. The adjustable straps and hip belt accommodate a wide range of body sizes — from petite to plus-size. Most couples share a single carrier without needing to re-adjust between uses.

Yes. Remove the hip belt pad, fasten all buckles, and wash on a gentle cycle at 30°C. Air dry flat — do not tumble dry. The fabric actually gets softer with each wash.

Our carriers use a custom-woven cotton-linen blend — breathable, soft against skin, and durable enough for years of daily use. OEKO-TEX Standard 100 certified, meaning it's been tested for over 100 harmful substances and approved safe for direct newborn skin contact.

Very. Every stress point uses reinforced bar-tack stitching tested to 100 kg. YKK buckles are rated to hold over 50 kg — more than twice the carrier's maximum child weight. We back everything with a two-year warranty.

Yes. The carrier folds into its own integrated storage pouch — roughly the size of a large clutch. It fits easily in a nappy bag, stroller basket, or handbag.

Yes, from 3.5 kg without any additional insert. The adjustable seat panel narrows for newborns and widens as your baby grows, maintaining the ergonomic M-position at every stage. Always carry newborns facing inward, and follow the T.I.C.K.S. guidelines on our babywearing guide.

The Née Signature Carrier meets EN 13209-2:2015 (EU), ASTM F2236 (US), and is certified 'hip-healthy' by the International Hip Dysplasia Institute. Our fabric is OEKO-TEX Standard 100 certified. Full details on our safety page.

No. Our magnetic-assist buckles require simultaneous pressure from two directions to release — intuitive for adult hands, but designed to be impossible for a child to open.

We ship worldwide. Standard shipping is free on all orders over $100. See our shipping page for delivery times by region.

We offer a 30-day return window from the date of delivery. Try it on, walk around the house — if it's not right, return it in original condition for a full refund. We also offer free exchanges for a different colourway. Full details on our shipping & returns page.

Every Née carrier comes with a two-year warranty against manufacturing defects. Even after the warranty period, we offer repair services at cost. Details on our warranty page.

Yes. Select the gift wrap option at checkout. Your carrier will arrive in a reusable linen drawstring bag with a hand-stamped gift card — no plastic, no waste.