Free standard shipping on all orders over $100.

All orders ship with tracking. You'll receive a confirmation email with your tracking number once your order has been dispatched.

Customs duties and taxes for international orders are the responsibility of the recipient and are not included in the product price or shipping cost.

We offer a 30-day return window from the date of delivery.

To be eligible for a return, your carrier must be in its original condition — unworn, unwashed, and with all tags attached. We understand you need to try it on; that's fine.

How to return

1. Email Contact@neecarry.com with your order number
2. We'll send you a prepaid return label (US & Canada) or return instructions (international)
3. Ship the carrier back in its original packaging
4. Refund processed within 5 business days of receiving your return

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defect or our error.

Want a different colourway? We offer free exchanges within 30 days. Same process as returns — email us, and we'll ship the new carrier as soon as we receive your return.

If the item you want is out of stock, we'll notify you when it's back and hold your exchange.